Returns & Refunds
We have a 28-day return policy, which means you have 28 days after receiving your item to make a return.
Items must be returned to us within this 28 day period for a refund.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn and unused
- With tags attached
- In its original packaging
Items returned worn, damaged, or without tags may not be accepted.
Please enclose your return slip in with your return.
Returns are at your own expense.
We have a 28-day return policy, which means you have 28 days after receiving your item to make a return.
Items must be returned to us within this 28 day period for a refund.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn and unused
- With tags attached
- In its original packaging
Items returned worn, damaged, or without tags may not be accepted.
Please enclose your return slip in with your return.
Returns are at your own expense.
To start a return, email with your name, order number and reason for your return to
You do not need to wait for a reply from us before returning your item.
Return address is:
The Hat Shop Salisbury
2a Bridge Street, Salisbury, SP1 2LX
You can always contact us for any return questions at thehatshopsalisbury@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to make an exchange is to purchase the new size or item you require. We can then post this straight out to you. Then use the returns process to return your unwanted item.
Refunds
You will receive your refund once we have received and inspected your return. If approved, you will be automatically refunded on to your original payment method. Please remember it can take some time for your bank or credit card company to process your refund.